Unyielding Commitment: Innovative Operators Combat SMS Fraud

London, 15th January 2025 — Innovative Operators (IO) is strengthening its resolve to eradicate SMS fraud with a sharpened focus on security, transparency, and trust within the messaging ecosystem. In a decisive step to safeguard customers and fortify industry principles, IO has launched an ambitious initiative to combat SMS fraud, prioritizing education for Mobile Operators and deepening collaboration to establish SMS as a secure and dependable communication channel.

The IO Executive Board is spearheading this mission that puts customers first, seeks innovative solutions, and looks boldly to the future. The organization’s commitment to tackling SMS fraud is about protecting trust and creating a safer, more secure world of communication for everyone.

Board Member Mobile Operators such as A1 Group, AT&T, Bouygues, CK Hutchison Group Telecom, Deutsche Telekom Group, e& Group, Ooredoo Group, Orange Group, Verizon, and Vodafone Group, have come together to champion these critical measures.

Central to this initiative is IO’s newly released position paper, “Combating Fraud in SMS Messaging.” It lays out targeted actions including bolstering transparency, reforming charging principles and collaborating with industry bodies to safeguard SMS as a vital communication medium.

This paper stems from the Messaging Evolution Lab (MEL), an exclusive platform of over 140 Mobile Network Operators (MNOs) within the IO Association, established in 2024. MEL is dedicated to addressing SMS fraud challenges, underscoring the Executive Board’s commitment to fostering fraud-resistant customer experiences across the telecommunications landscape. Complementing the position paper, IO is rolling out educational guides and strategic initiatives to equip MNOs with the insights and tools needed to combat fraud effectively.

For further details on MEL’s ongoing work or to explore its workplan, please contact info@innovativeoperators.io. Through these collaborative efforts, IO continues to set new benchmarks in SMS security, ensuring a seamless, trustworthy communication experience for consumers worldwide.

About Innovative Operators (IO)

IO is an industry association committed to advancing telecommunications through proactive strategies that prioritize innovation, and industry leadership for Wholesale Roaming and Messaging. By spearheading initiatives that address critical challenges, IO

Combating Fraud in SMS Messaging: A Comprehensive Approach by Innovative Operators

Position Paper

This position paper outlines the vision of the IO Executive Board of Mobile operators, the communities’ mission, strategic actions, and collaborative efforts with industry bodies to combat SMS fraud, ensuring secure, reliable, and trusted communication for all stakeholders.
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